ThrillX | UX/UI Design Agency | World Class Digital Products

Frequently Asked Questions

Here are some of our most frequently asked questions and answers.

Everything we do at ThrillX is centered around UX. Our company began as a UI/UX design agency with a primary focus on websites, but we rapidly expanded our portfolio to include enterprise software, web apps, dashboards, and everything digital. Building a new product or reworking a current mobile app, website, or business software are just a few examples of the UX/UI and web design projects we take on.

User research, product strategy, user interface and user experience design, usability testing, prototyping, web/mobile design, and development are all things we can help you with to bring your digital product to life.

As a web design company, we think a great website should effectively convert visitors into buyers while also offering a wonderful user experience that is loyal to the brand. 

It’s difficult to be unique when there are so many talented UX/UI design and web design agencies in Canada and all around the world. 

So what makes us unique? It’s the quality of our UX/UI design work and our deep focus on results. We don’t just create stunning designs that look great on the surface. We recognize that you want more than just a beautiful looking website, app, or enterprise software; whether it’s increased purchases, sign-ups, contact form submissions, improved internal productivity and engagement, or simply brand awareness/education.

That’s why we leverage our data-driven and UX-first approach to transform your digital product into a business engine that provides you with consistent growth. What good is your website or mobile app if it doesn’t help you meet your business objectives? Our user interfaces and digital products are aesthetically-pleasing, simple to use, and represent your brand in the best light possible.

Our team has audited and analyzed hundreds of digital solutions. What we found are several consistent and key patterns of digital products that outperform the competition by miles. For example, there are certain principles and fundamentals of a high-converting website that we employ and infuse in each of our projects. For our higher-end packages, we run analytical tests on your website such as heatmaps, scroll maps, A/B testing, and conduct user tests with your ideal customer to maximize your conversion rate. We walk the talk. We’ve consistently designed and built digital products that convert at 6% and higher which is significant considering the average conversion rate sits at around 2%.

You can schedule a free website audit with our team where we’ll provide several key areas of improvement. What do you have to lose?

Based on the design thinking methodology, our UI/UX design process enables us to be adaptable to virtually any project type and collaboration style. The following fundamental steps are usually followed although every project is different and it ultimately depends on the scope, budget, and timeline:

1) Discovery & Research

Typically, we begin by gathering all project documentation that is already accessible and setting up discovery sessions + design thinking workshops with your team. We conduct key stakeholder interviews, work together on requirements, generate ideas, and plan the next steps from there. We will ask you several questions about your business, understand your value proposition, and what your brand represents. When possible, our UX design team will conduct interviews with your current or potential users to learn about their pain points, motivations, goals, etc. We will develop key user/buyer personas that will guide all of our design decisions. In some circumstances, we might need to audit your current website, mobile app, or software to find areas where the user experience could be enhanced. We will always perform a competitive analysis and document industry best practices as well as visual design guidelines.

2) Digital Strategy & Concepts

We create a digital strategy and outline a UX methodology to guide our design process based on the discovery and research findings. Being a UI/UX design firm, we will investigate many ideas to build fundamentals including information architecture, developing key user flows, important screen layouts, and visual design direction. The final concept is then tested with consumers and stakeholders. After receiving feedback, we make the required adjustments and move on to developing the remaining components of the product.

3) UI/UX Design

Following the approval of the initial design concepts, we begin creating the complete UI and UX while continually doing user testing and iterating as we go. User flow mapping, wireframing, user interface design, interaction design, and prototyping are some of the primary UX UI design processes.

4) Development

Upon receiving sign-off on the final designs, we will move over to the development stage to implement your website, mobile app, or enterprise software. Our designers work closely with our developers to make sure that design specifications are being met. We keep our clients updated every step of the way during the development process. Throughout development, the team ensures all acceptance criteria are met and revisions are included.

5) Post-Launch Analytics + Digital Marketing

Our team will leverage our experience over several projects for an effective strategy for data analytics within your digital product. Depending on the project’s scope, our team will run analytical tests on your website such as heatmaps, scroll maps, A/B testing, and conduct user-tests with your ideal customer after your digital product has launched to optimize your chances of success. We also offer SEO services for our clients to help them generate traffic, leads, and go to market successfully.

Absolutely! We are a UX/UI design company with expertise in digital transition for legacy business software’s enterprise UX design. For instance, we recently created a dashboard system for the Canadian SAAS business – In order to completely immerse ourselves in the industry and the intricacies of the project, we begin every new enterprise UX project with a deep-dive exploration and research phase. We are a full-service digital firm, and our offerings include everything from strategy, user research, information architecture, full-stack development, and design solutions.

Yes! We work with businesses of all sizes – ranging from small start-ups and brand-new companies to large B2B corporations. We have various pricing packages starting as low as $1,900. We look to foster long-term relationships with all of our clients and enjoy guiding new businesses who are passionate about taking their online presence to the next level.

User Experience (UX) Design and User Interface (UI) Design are relatively new terms. Simply put, UI Design is about how something looks whereas UX Design is about how something works. Our Milton web designers recognize and appreciate the value of both in a website as they go hand in hand.

We are constantly staying up to date on the latest UX/UI design trends and aim to educate you accordingly so that you are always set up for future digital success.

Not at all! In fact, we have worked with clients all around the world from New York to Israel to India.

We have been blessed with the opportunity to build relationships with several reputable brands.

Here are some of the locations we serve within Ontario however:

Website Design in Mississauga

Website Design in Ancaster

Website Design in Milton

Website Design in Orillia

Website Design in Newmarket

Our UX/UI Design Company focuses primarily on web/mobile design and development services including conversion optimization, search engine optimization, etc.

We do not offer Pay-per-click (PPC) campaigns at this time or social media marketing. However, we have a network of great digital marketing partners who we would highly recommend and can connect you with.

Yes, we are proud to offer search engine optimization services.

Our UX/UI design company works with small businesses to large B2B corporations. We work with customers of all sizes to deliver digital solutions that will help you achieve business growth.

To learn more about our services and work, check out our website design portfolio to see our case studies and how we’ve provided measurable results for several brands.

If you’re looking for a UX/UI design and web design agency, please contact us first with a quick summary of your project. We’ll reply within 24 hours to schedule an introductory call and learn more about your project, budget, timeline, and business goals. If you have an existing website, mobile app, or enterprise software, we will conduct a free audit and provide actionable tips/recommendations to improve it.

We will then email you a proposal that will include a detailed description of our UX/UI approach, deliverables, relevant case studies, and a price quote + estimated timeline.